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Returns & Exchanges

Returns are accepted within 30 days of when your order is placed. You must obtain a Return Authorization number before shipping your item back to us or your return will not be accepted. To obtain a Return Authorization number, please Complete a Return Authorization Request Form.

Once you receive your RA Number you are responsible for shipping the item back to us. The item must be brand new and unused. There is a 5% restocking fee on non-defective items to offset lost shipping, credit card and labor costs. Once we receive the item we will issue a refund in the same form the original payment was received, unless other arrangements have been made. We do not reimburse shipping costs. In the event there was an error on our part, we will provide you with a pre-paid return shipping label, please contact us for details. We strongly recommend you insure any package being returned to us as in the event of a loss we cannot accept liability for that loss.

Exchanges are accepted within 30 days of when your order is placed. You must obtain a Return Authorization number before shipping your item back or your exchange will not be accepted. To obtain a Return Authorization number, please Complete a Return Authorization Request Form with the details of the exchange item requested. There are no restocking fees for exchanges with items of equal or greater value, although shipping charges do apply. The difference in pricing for items of greater value will be charged accordingly. We strongly recommend you insure any package being returned to us as in the event of a loss we cannot accept liability for that loss.

If an item is being returned for a refund, it will be subject to a 15% restocking fee.

Returns must be received within 30 days of when the return authorization number was issued to you. After 30 days the RA number will become void, exchanges on hold will be removed from hold, and the return will be rejected and sent back to the customer.